We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Adore Decor (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://adore-decor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Plates are cool. Same as in the photo. The courier brought straight home, which is unexpected. Packed thoroughly in foam. Looked, like without scratches. If only straight very minor. They seem a little lighter than the usual plates I'm used to. In general, I'm happy
13 Jan 2020 23:06
Beautiful, came quickly, where the picture is not applied exactly, there are scratches. In the dishwasher and microwave behave well!
13 Jan 2020 12:46
The color and the size of the plates are correct. The only thing is the plates are slightly more thinker than I would have expected. They are quite heavy and I would see 10 inch plates to work more not as individual, but as serving plates for a dish that you put in the middle of the table, for example like a cake. Otherwise, the store was super quick with delivery that was a courier and the packaging was perfect. So I would buy from this shop again if needed.
29 Dec 2019 14:50
17 Dec 2019 22:33
One plate came in damage but the store was good enough to rapidly resent the replacement. Many thanks.
16 Dec 2019 09:01
The order came for 3 weeks. Plates just Super!!! I recommend this store to everyone!
13 Dec 2019 22:48
Beautiful plates, smooth, painted well. Gold Box is not rich gold, but more yellow, but they look beautiful. Delivered by courier, perfectly packed in foam box.
13 Dec 2019 22:03
12 Dec 2019 08:44
12 Dec 2019 03:57
really beautiful plates! love it. highly recommend
11 Dec 2019 00:39
Thank you very much! Time To get beautiful plates to NG. They Are very perfectly fitting in my home. The store sent the goods on time without delay. Will be ordering more. Definitely recommend
6 Dec 2019 23:02
The plates are wonderful, delivered in a month, packed so that nothing could happen to them at all. Thank you store!
5 Dec 2019 09:29
She took her mother for the new year for the interior of her kitchen. Plates are made well, but there are no marks about firms. Scratched about each other, my mother transferred them with paper and very fragile, but drove in whole.